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All Journal Islamic Ecomonics Journal Ekonomi-Qu (Jurnal Penelitian Ilmu Ekonomi) Jurnal Ilmiah Ekonomi Islam Jurnal EMT KITA Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Journal of Economic, Bussines and Accounting (COSTING) At-Tawassuth: Jurnal Ekonomi Islam JURNAL PENDIDIKAN TAMBUSAI Citra Delima Scientific journal of Citra Internasional Institute Journal on Education Edumaspul: Jurnal Pendidikan Profit : Jurnal Kajian Ekonomi dan Perbankan Syariah International Journal of Economics, Business and Accounting Research (IJEBAR) Journal of Management and Business Innovations Management Studies and Entrepreneurship Journal (MSEJ) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Review of Islamic Economics and Finance JURNAL ILMIAH MAKSITEK JURNAL ILMIAH KOHESI JEKPEND Jurnal Ekonomi dan Pendidikan JURMA : Jurnal Program Mahasiswa Kreatif El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Al-Sharf: Jurnal Ekonomi Islam INTELEKTIVA El-Mujtama: Jurnal Pengabdian Masyarakat JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen Transformasi Manageria: Journal of Islamic Education Management ETNIK : Jurnal Ekonomi dan Teknik Humantech : Jurnal Ilmiah Multidisiplin Indonesia Jurnal Akuntansi AKTIVA EKSYA: Jurnal Ekonomi Syariah EKONOMIKA45 Salimiya : Jurnal Studi Ilmu Keagamaan Islam eCo-Fin Journal of Management and Business Jurnal Ekonomika Dan Bisnis Balance : Jurnal Akuntansi dan Manajemen Economic Reviews Journal As-Syirkah: Islamic Economic & Financial Journal MES Management Journal Journal of Innovation Research and Knowledge Optimal: Jurnal Ekonomi dan Manajemen Commodity : Jurnal Perbankan dan Keuangan Islam Moneter : Jurnal Keuangan dan Perbankan Regress: Journal of Economics & Management Innovative: Journal Of Social Science Research COREAI: Jurnal Kecerdasan Buatan, Komputasi dan Teknologi Informasi Jurnal Informasi Keagamaan, Manajemen dan Strategi Citra Delima Scientific journal of Citra Internasional Institute Jurnal Pendidikan Kesehatan SAUJANA : Jurnal Perbankan Syariah dan Ekonomi Syariah Jurnal Al-ittifaq IIJSE JESKaPe: Jurnal Ekonomi Syariah, Akuntansi dan Perbankan JOIES (Journal of Islamic Education Studies) Prosiding Seminar Nasional Unimus
Jannah, Nurul
Universitas Islam Negeri Sumatera Utara
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Journal : Moneter : Jurnal Keuangan dan Perbankan

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The Effect of Perceptions of Technology, Risk and Handling Complaints on Customer Interest in Using Internet Banking At Bank Syari'ah Indonesia (BSI) KC Kisaran Miftah Khoiriaturrahmah; Tuti Anggraini; Nurul Jannah
Moneter: Jurnal Keuangan dan Perbankan Vol. 11 No. 2 (2023)
Publisher : Universitas Ibn Khladun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/moneter.v11i2.217

Abstract

Bank Syari'ah Indonesia (BSI) is one of the companies that also utilizes information technology through digital services. Only not all digital services have many users, such as internet banking which is less than M-banking users. This study aims to determine the effect of perceived technology, risk and complaint handling on customer interest in using Internet banking at Bank Syariah Indonesia (BSI) Kisaran Branch Office. This research is a type of descriptive quantitative research. The population in this study were BSI customers at the Kisaran Branch Office. While the sample was obtained as many as 100 customers. Data collection techniques using questionnaires and documentation. The data analysis technique uses multiple regression analysis where before conducting multiple regression tests, classical assumption testing is carried out. The results of this study are Technology Perceptions, affecting customer interest in using Internet Banking at Bank Syariah Indonesia (BSI) Branch Office in Kisaran. Risk, affects customer interest in using Internet Banking at Bank Syari'ah Indonesia (BSI) Kisaran Branch Office. Handling Complaints, affects customer interest in using Internet Banking at Bank Syari'ah Indonesia (BSI),isaran Branch Office. The suggestion of this research is that it is hoped that the BSI Kisaran Branch Office will conduct broader socialization and promotion to further introduce the presence of Internet Bangking to potential customers. Keywords: Technologi Perception, Risk, Complaint Handling, Customer Interest
Co-Authors Ahmad Ridwan Hasibuan Ali Akbar Harahap Ali Daud Hasibuan Alisyah Fatiya Raghdha Alwi Muarif Sembirin Alya Avina Ananda Dwi Cahya Annisa Lestari Ritonga Annisa Suci Ramadhani Ardhia Meianti ARIF RAHMAN Arif Ramadhan Arnita Septiani Panjaitan Arya Neta Adinda Jambak Asmuni Asmuni Aula Maulidah Aya tullah Ayu Rahmawati Ayudiah Uprianingsih Azizah Mudrikah Azizahsekarningrum Dea Dara audina Devi Aprilia Ningsih Dharma, Budi Dina Yanti Dinda Kartika Egi Regi Prayoga Eka Purnama Sari ENDRI ENDRI Eski Aditya ESKI ADITYA Fadia Salsabila Rahmawan Faisal Akbar Fany Renaldy Harahap Farhan Edma Manurung Farida Hanum Boangmanalu Feby Sahira Firdha Aigha Suwito Fitra Maulana Roza Fitri Rahmadani Harahap Hadi Nasbey Hamdani Achmad Hanifah Oktaviani Fakhri Hanizar Simatupang Hari Subakti Hervina Dahlianti Ilham Tri Wardana Imsar Imsar Imsar Imsar Imsar Imsar Inayatul Widad Nasution Intan Wulan Dari Bancin Inten Sulistya Ningsih Irani Eka Putri Pohan Irma Septria Mawarni Isnaini Faraz Azis Ilmi Sitorus Julia Putri Zahara Junita Sari Juwita Wulandari Dalimunthe Kamilah , K Kamilah, K Khairunisah Khairunisah Kurnia Sandi Panjaitan Lena Mardiana Silaen Lia Purnama Sari Lin Arshy Cahaya Lutfiah Lutfiah M. Ridwan Ridwan M. Ryansyah Marliyah Marwah Auliyani Maryam Batubara Maryam Batubara MASDELIMA HASIBUAN MAULIDYA REZEKI Meyana Sari Miftah Khoiriaturrahmah Miranda Julia Pasaribu Muhammad A rif Muhammad Afdhal Muhammad Arif Muhammad Arif Muhammad Arif Muhammad Lathief Ilhamy Nasution Muhammad Ramadhan Muhammad Ravi Akbar Muhammad Rijal Fanshury Hasibuan Muhammad Yafiz Muhammad Yunus Sofian Mutia Maudy Khasanah Nadira Paramita Nadya Ulfah Neila Susanti Novita Ayunda Sari Nur Ahmadi Bi Rahmani NUR AHMADI BI RAHMANI Nur Ainun Siregar Nur Fadlilah Nur Indah Sari Nur Sabiatul Aulia Nur Salsabila Arwan Nst Nurafria Nanda Nuraisyah Syarifah Nurbaiti Nurlaila Harahap Nurlaila Nurlaila Olief Ilmandira Ratu Farisi Prayugo Ali Abdillah Purnama Ramadani Silalahi Putri Ismaydina Putri Masrifah Rafiqa Humaira Nasution Rahma Nur Azizah Pohan Rahmad Raja Martua Hasibuan Rahmat Daim Harahap Imsar Ramayani Rere Pufa Ribki Insania Rima Yohani RINDI SAFIRA Rini Muthi’ah Riyadi, Muskhab Eko RIZKIA ZAHRA Rizky Abdillah Robi Mufti Rofiqoh Ainun Rona Melati Pakpahan Ruqayyah Ruqayyah Ryan Arianda Salwa Fadillah Haya Salwa Khairussyifa Sania Adela Putri Sindi Novita Sari Siti Aisyah Siti Rahmah Ritonga Sri Bella Larasaty Yuandra Sri Ramadhani Sri Ramadhani Sri Sudiarti Sri Sudiarti Sri Sudiarti Sugianto Suggianto Sugianto Sugianto Sugianto Sugianto Sugianto Sugianto Suspita Sari SYFA ARIKAH Tambunan, Khairina Tri Inda Fadhila Rahma Tria Silvia Tuti Anggraini Tuti Anggraini Tuti Damayanti Marbun Ummi Kalsum Vega Liana velly khairunnisa velly Vera Yunita Hasibuan Wahyu Sarvina Widya Iswanty Wika Nurfuadi Wiwin Khairany Simanjuntak Yena Puspita Yeni Rahma Yeni Rahman Nst Yenni Samri Juliati Nst Yusrizal Yusrizal Yusrizal Yusuf Yusuf ZAHRINA GHAISANY PULUNGAN Zainarti Zikri Rahman Zuhrinal M. Nawawi